10 year warranty on the CuliStack system

A cookware set that fits in one kitchen drawer is something you buy to cook with for years. That is why we give up to ten years of warranty on manufacturing defects: ten years on the handle, the pans and the lids, and two years on the non-stick coating.

Your statutory warranty first

As a consumer you always have the right to a product that conforms to the contract. It has to do what you may reasonably expect from it, given the price and what we told you about it. That statutory warranty applies without registration and without a fixed end date on the calendar: how long you can rely on it depends on what you were entitled to expect from the product. Everything below is in addition to that and never limits those rights.

Our additional manufacturer warranty

The period starts on the day your order is delivered and covers manufacturing defects: a fault in the material or construction that was already present at delivery.

Pans
10 years
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Curved lids and glass lids
10 years
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ClickGrip detachable handle
10 years
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Non-stick coating
2 years
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NoTouch kitchen utensils
10 years
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Accessories
10 years
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What we replace

  • A part that breaks or cracks without having been dropped or knocked.
  • A base that comes loose or a pan that warps while it has never been overheated.
  • A coating that peels or blisters within two years when used according to the user guide.

What we do not replace

Wear and damage from use. Think of scratches from metal utensils, discolouration from too much heat, burnt-on oil and a coating that releases less well after years. The warranty check shows case by case what we mean.

See the warranty check

How a claim works

  1. Do the warranty check See whether your issue is covered. It saves you waiting time.
  2. File your claim With your order number and two or three photos of the problem.
  3. We let you know what we will do If approved, we send the new part. Usually there is nothing to return.

When this warranty applies from

This warranty applies to orders placed from 18 September 2026 onwards. If you ordered before that date, our previous arrangement of two years manufacturer warranty applies. The terms explain how.

Read on

Frequently asked questions

Do I need to register my cookware set?
No. Your order number or proof of purchase is enough. If you bought through another shop, keep the receipt.
Do I have to send the broken part back?
Usually not, photos are enough. If we do ask for the part, we send you a free return label.
My coating releases less well after three years. Is that covered?
No. A non-stick coating wears with use, that comes with the job. If the coating peels or blisters within two years under normal use, that is a manufacturing defect and we replace the pan.
Does the warranty also cover individual pans and accessories?
Yes, under the same conditions, also if you bought them separately. The NoTouch kitchen utensils are covered by the 10 year warranty on manufacturing defects too.
What if my issue is not covered?
Then we tell you honestly and explain what you can do. Replacing a single part is often the best solution, and you keep using the rest of your set.

This manufacturer warranty is in addition to your statutory rights as a consumer and does not limit those rights in any way. Even once a manufacturer warranty period has expired, you can still rely on your statutory rights. Warranty terms